Privacy policy
I. Objectives of our confidentiality policy
Confidentiality and security are of the utmost importance. We are making this policy available to you so that you have clear and transparent information about the processing carried out in the context of the services offered on our site. We constantly ensure that our technical and organisational measures respect your data protection rights.
To do this, we comply with the regulations in force and in particular the General Data Protection Regulation (hereinafter "GDPR"), which came into force on 25 May 2018 and completes the legislation on the protection of personal data.
Below you will find our rules regarding the management, processing and storage of personal data submitted as part of our services.
II Scope of application
What is personal data?
Personal data, within the meaning of Article 4 (1) of the GDPR, concerns any information relating to an identified or identifiable natural person by the aggregation of several pieces of information (identity details, location details, religious opinions, browsing history, etc.).
You are identified when you provide information such as your surname and first name. In the absence of this information, you may in particular be identified when you provide :
An identifier (e.g. pseudonym, IP address)
Your contact details (e.g. e-mail address, telephone number)
An identification number (e.g. contact form number)
What is processing?
A processing of personal data is, within the meaning of Article 4 (2) of the GDPR, any operation or set of operations which is applied to personal data or sets of personal data, such as:
Collection
storage
recording
Transmission
...
Any action relating to your personal data constitutes processing of said data.
The data controller is, within the meaning of Article 4 of the RGPD, the person who alone or jointly determines the purposes of each processing operation and the means of processing.
How do we obtain your consent?
By registering for our services and/or filling in a contact form on our website https://www.rouanetmontcelebre.com, you agree and accept that we may collect, process, store and/or use the personal data transmitted, in accordance with the rules set out below.
By giving us your consent, you also retain your rights of access and communication, rectification, portability, as well as the right to erasure or "right to be forgotten" of your personal data. These rights are detailed in the "Your rights" section of our privacy policy.
III Processing of your personal data
Why does the Group need to collect your data?
The main purpose of collecting your personal data is to offer you an appropriate, optimal, efficient and legal service. To this end, the data that Rouanet-Montcélèbre collects is necessary to enable it to fulfil the following purposes:
Management of customer relations and product orders:
To carry out operations relating to our commercial relationship, i.e. concerning orders, transport, delivery, payment, invoicing, accounting, monitoring customer relations such as carrying out satisfaction surveys, managing complaints and after-sales service, etc.
Management of marketing actions and sales prospecting:
Providing you with Rouanet-Montcélèbre offers based on your choices;
Personalising our site and our offers according to your preferences as observed and/or declared, including from your personal account and your needs;
To personalise our communications to you, in particular by means of information e-mails, according to your observed and/or declared preferences, your needs and your choices;
To carry out commercial solicitation operations;
To compile commercial statistics, analyses and marketing tools (in particular classification, scores, etc.);
Organise competitions, lotteries or any other promotional operation, with the exception of online gambling and games of chance subject to approval by the online gambling regulatory authority.
Management of requests to exercise rights and complaints from visitors, prospects and customers:
To manage requests to exercise the rights described below;
Manage any complaints and/or disputes;
To manage your comments and customer opinions on the website and/or web pages that we publish and host on social networks.
Rouanet-Montcélèbre undertakes to ensure that your data is processed in compliance with the aforementioned purposes and for purposes that are compatible with them.
In accordance with the principle of minimisation of the data collected and decreed by the RGPD, Rouanet-Montcélèbre undertakes to ensure that the data collected is adequate, relevant and not excessive in relation to these purposes.
What data is collected by the Group?
When you visit our site and/or place orders, your personal data may be processed. Rouanet-Montcélèbre collects different types of personal data about you:
Data that you communicate directly to us, in particular your identification data (surname, first name, date of birth) and your contact data (postal address, e-mail address, telephone number);
Data relating to the monitoring of your commercial relationship with our group: products ordered, quantity, amount, frequency, delivery and/or invoicing address(es), telephone number, code number and any other relevant information on delivery (tracking number, status of shipment, etc.), purchase history, product returns, correspondence and/or telephone exchanges with you and our after-sales service, customer exchanges and comments, person in charge of customer relations, etc. ;
The data required to carry out loyalty-building, canvassing and promotional actions, to organise and process competitions, lotteries and all promotional operations, such as the date of participation, responses to competitions, the nature of the prizes offered and data relating to your contributions (e.g. opinions on the products contained).
In general, when you communicate with Rouanet-Montcélèbre in any other way, the communication of your data is voluntary.
Rouanet-Montcélèbre automatically collects certain information about you when you access the website, in particular information about your browsing (see "IV - Cookies").
Rouanet-Montcélèbre undertakes to ensure that this data is obtained and processed fairly, lawfully and transparently.
Who collects personal data ?
Personal data is collected by the data controller.
Within the Rouanet-Montcélèbre estate.
The legal basis for data processing
Rouanet-Montcélèbre collects your personal data for the purposes described in point 1 of this confidentiality policy. Rouanet-Montcélèbre collects and processes your personal data only when this is based on one of the following legal grounds:
Consent of the data subject: Subject to having obtained your consent, Rouanet-Montcélèbre is authorised to collect and process your personal data;
Performance of the contractual relationship with Rouanet-Montcélèbre: Your data is necessary for the performance of a contract to which you have subscribed or to which you wish to subscribe.
On this contractual legal basis, any refusal to communicate your personal data will prevent the conclusion and performance of the contract;
Fulfil a legal obligation: Your data is required to fulfil a legal obligation such as the accounting rules applicable to customer account management;
Legitimate interest of the data controller: Rouanet-Montcélèbre may process your personal data in order to pursue its legitimate interest;
The performance of a public service task;
Safeguarding the vital interests of the person concerned.
How long do you keep your personal data?
Rouanet-Montcélèbre collects your personal data for the purposes of fulfilling its contractual obligations. We keep this data in active databases, files or other types of documents that respect the principles and good practices of data retention security for as long as you use our services.
Rouanet-Montcélèbre only stores your data for as long as is necessary for the purposes for which it was collected, for the performance of the contractual relationship or in compliance with its legal obligations.
Once this period has elapsed, the data will be archived, deleted or made anonymous, in compliance with the retention periods defined by the legal authorities.
What rights do you have and how can you exercise them?
Any person whose personal data is being processed has a number of rights:
Right to information:
Rouanet-Montcélèbre is obliged to provide you with a certain amount of information if you request it (e.g. identity of the data controller, purpose, etc.).
Rouanet-Montcélèbre undertakes to provide you with this information in a clear and precise manner.
Right of access and communication of all data concerning you:
You may ask Rouanet-Montcélèbre to access your data and obtain a copy of it when it is processed.
Right of rectification:
You may obtain from Rouanet-Montcélèbre the rectification of your data if it is erroneous or inaccurate. Rouanet-Montcélèbre may ask you to identify yourself to them when the request concerns so-called "sensitive" data.
Right to be forgotten
You may ask Rouanet-Montcélèbre to delete all the data it holds about you, within the limits of the data it needs to fulfil its contractual or legal obligations.
Right to object
You may object to data being processed if you are in a particular situation. Justification is required for requests other than those relating to commercial canvassing.
Right to data portability
You may recover from Rouanet-Montcélèbre all the data concerning you in a machine-readable and comprehensible format or ask Rouanet-Montcélèbre to transmit it to another organisation.
Right to limit processing
You may ask Rouanet-Montcélèbre to keep your data without using it. Your data will therefore be frozen for a temporary period if you exercise another right at the same time (e.g. contesting the accuracy of the data, objecting to the processing of your data, unlawfulness of the processing).
Right to lodge a complaint with the CNIL
If you consider that the Group's data protection policy does not comply with European regulations or that your rights are not being respected, you may lodge a complaint with the CNIL at any time.
Right to humanisation (automated individual decisions):
If Rouanet-Montcélèbre is required to take fully automated decisions concerning you, you have the possibility of requesting human intervention in the taking of the said decision. This right is granted to you outside of contractual requirements or when you have not waived it in an informed, explicit and unequivocal manner.
With whom does Rouanet-Montcélèbre share its data?
Rouanet-Montcélèbre never sells, exchanges or rents your personal data to third parties.
The personal data collected about you is used solely by our company. However, in the context of our activity, Rouanet-Montcélèbre may call upon sub-contractors who may receive communication of your personal data. Where applicable, Rouanet-Montcélèbre ensures that all its subcontractors comply with the requirements of the RGPD and case law.
We only share your information with service providers that are essential for the provision of third-party services and for the purposes described in this confidentiality policy.
Our corporate partners are
Facebook ;
Google;
Our providers of payment methods and payment security;
Our delivery and transport service providers;
Our IT service providers;
Our marketing and operational emailing solution providers;
Our service providers specialising in collecting and processing customer reviews;
Our service provider specialising in the management of abandoned shopping baskets;
Our service provider enabling us to video-record customers browsing the site in order to keep a history of anomalies and bugs in the event of complaints from customers;
Our affiliation partners;
Our programmatic advertising partners;
Our partners used for online virtual assistance;
Our advertising re-targeting partners;
Social networks;
Traffic and navigation analysis tools.
Your personal data may be transferred to partners who may be located in countries that do not offer the same level of data protection as the countries of the European Union (in particular the United States). In this case, Rouanet-Montcélèbre ensures that these transfers are governed by mechanisms offering appropriate guarantees.
In addition, Rouanet-Montcélèbre will not divulge your personal data to third parties, unless :
You request it or authorise its disclosure;
Rouanet-Montcélèbre is compelled to do so by a governmental authority or regulatory body in the event of a judicial requisition, subpoena or any other similar governmental or judicial request, or to establish or defend a legal claim;
The said third party acts as agent or partner of Rouanet-Montcélèbre in the performance of the services.
IV. cookies
In order to improve your browsing on our site, cookies are placed by Rouanet-Montcélèbre on your computer, mobile phone or tablet. A "cookie" records information relating to your computer's browsing on our site (the pages consulted, the date and time of consultation, etc.) which Rouanet-Montcélèbre will be able to read the next time you visit without, however, being able to identify you directly. The cookies we issue on our site enable us to:
Optimise the presentation of our site according to the display preferences of your terminal (display resolution, operating system used, etc.) during your visits, depending on the hardware and viewing or reading software on your terminal;
To enable users to access reserved and personal areas of our site, such as their personal account, on the basis of the information they provided when creating their account. This gives users access to personalised content reserved for them.
Store information relating to a form that you have filled in on our site (access to your account/your preferences);
Implement security measures, for example when the user is asked to log in after a certain period of time;
To personalise our site and our offers in accordance with your preferences as observed and/or declared, including from your personal account and your needs;
To compile sales statistics, analyses and marketing tools (including classification, scoring, etc.);
To determine which cookies you have authorised access to;
Analyse your behaviour on our site in order to generate statistical data and make advertising on our site more relevant.
Our partners' cookies are as follows
Paypal: https://www.paypal.com/fr/webapps/mpp/ua/privacy-full
Shopify: https://www.shopify.fr/legal/confidentialite
Microsoft: https://privacy.microsoft.com/fr-FR/
Youtube: https://www.youtube.com/account_privacy
Google : https://policies.google.com/privacy
Weglot : https://weglot.com/privacy
Google Adwords : https://adssettings.google.com
Analytics Opt-out: https://tools.google.com
Mod Media: https://modapps.com.au
Vimeo : https://vimeo.com/privacy
Criteo : https://www.criteo.com/fr/privacy/
Facebook: https://www.facebook.com/policy.php
V.Our commitment to respecting the integrity and confidentiality of your personal data
The security of our hosting servers
The hosting servers on which Rouanet-Montcélèbre processes and stores your data are exclusively located in the European Union and meet a level of security in line with the type of data.
The measures implemented to respect our commitment
As part of its services, Rouanet-Montcélèbre attaches the utmost importance to the security and integrity of its customers' personal data.
As such, and in accordance with the RGPD, Rouanet-Montcélèbre undertakes to take all precautions to preserve the security of your data and in particular to protect it against any unauthorised access.
Furthermore, in order to prevent any unauthorised access and to guarantee the accuracy and proper use of your data, Rouanet-Montcélèbre has put in place appropriate digital, physical and supervisory procedures to safeguard and preserve the data collected through its services.
Even so, no-one can consider themselves completely safe from malicious intent. This is why, in the event of a security breach presenting a high risk for the integrity or confidentiality of your data, Rouanet-Montcélèbre undertakes to inform you within a reasonable time and to take all possible measures to neutralise the intrusion and minimise its impact.
In the event that you suffer damage as a result of the exploitation of a security vulnerability by a third party, Rouanet-Montcélèbre undertakes to provide you with assistance so that you can assert your rights.
Any person exploiting a security flaw in our information system is liable to criminal sanctions and Rouanet-Montcélèbre reserves the right to take any measure, including filing a complaint and/or taking legal action, in order to preserve the data, its rights and those of its beneficiaries and to limit the impact as much as possible.
VI Changes to our Privacy Policy
Rouanet-Montcélèbre reserves the right to modify and change the present confidentiality policy at any time, particularly in application of changes in the laws and regulations in force.
If Rouanet-Montcélèbre wishes to use personal data in a different way from that stipulated in the confidentiality policy in force at the time of collection, these modifications will be published in a new version of the present confidentiality policy.